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FAQ

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

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-Se puede pagar con tarjeta de crédito o débito Visa, MasterCard, American Express, Discover, o pagos a través de PayPal. Los pagos se hacen mediante la plataforma de Paypal, por lo tanto es 100% seguro y tus datos estarán siempre protegidos.

-El envío se hace mediante correo certificado. El comprador recibirá un correo-e a través de Paypal, con su número de seguimiento.

-El pago se hace inmediatamente después de clicar en el botón Checkout. Por lo tanto una vez el comprador clique en ese botón está aceptando la compra y estás condiciones, y no se podrá cancelar una vez este pagado.

-El comprador tiene que verificar que todos los datos que facilita para el envío son correctos, si por algún caso, el paquete se devolviera (por error en los datos, ausencia, etc..) Se tendrá que volver a pagar los gastos de envío.

-Una vez se haya enviado el paquete y dado el número de seguimiento, ya no estará bajo la responsabilidad de Dollztoy (Nixi). Y tampoco me haré cargo de su perdida o daño, ni se volverá el dinero. A no ser que el producto no cumpla las características expuestas en el anuncio de venta.

-El plazo de entrega es de 5 a 12 días laborables. El plazo puede variar dependiendo de correos.

-Los envíos se realizan cada semana, el lunes por la mañana.

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-You can pay by credit or debit card Visa, MasterCard, American Express, Discover, or payments through PayPal. Payments are made through Paypal platform, so it is 100% safe and your data is always protected.

-Shipping is done by certified mail. The buyer will receive an email through Paypal, with your tracking number.

-The payment is made immediately after clicking on the Checkout button. So once the buyer is click on that button and you're accepted the purchase conditions and can not be canceled once this payment.

-The buyer needs to verify that all information provided for shipping are correct, if for any case, the packet is returned (by mistake in the data, absence, etc. ..) It will have to pay shipping charges again .

-Once the packet is sent and given the tracking number, will no longer be under the responsibility of Dollztoy (Nixi). And not is my responsability if loss or damage, and will not return the money. Unless the product does not meet the characteristics set forth in the notice of sale.

-The delivery time is 5-12 days. The period may vary depending on post.

-The shipments will send each week, the Monday morning.